Frequently Asked Questions
Everything you need to know about our gear and your order.
How long will it take for my order to ship?
Standard processing time for all apparel and accessories is 3-5 business days. Once shipped, domestic delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a refund.
Do you offer international shipping?
Yes, we ship our gear worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.
How should I care for my Kentucky Ballistics apparel?
To preserve the quality of the prints, we recommend machine washing cold with similar colors and tumbling dry on low heat. Avoid ironing directly on the graphic designs.
Can I change or cancel my order after it has been placed?
Since we move quickly to process orders, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal, Apple Pay, and Google Pay.